Complaints Policy

The purpose of the UnLtd Complaints policy is to set out how we will investigate complaints made by individuals.

Our aim is to listen, resolve any issues to enable our organisation to learn from any mistakes. In this way we will be able to improve our services in the future.

If you have a complaint you should send an email to the Manager of the WLP, clearly stating the nature of your complaint, providing any evidence you have.

Our WLP Manager can be contacted at georgina@wlp.org.uk, who will acknowledge receipt of your complaint within five working days of it being received. All complaints will need a little time to be investigated, however you will usually receive a direct reply within two weeks.

If having received a reply from the WLP Manager you are still not satisfied you should write to the Adam Bhardwaj, Director of WLP via email adam.bhardwaj@btconnect.com. Adam will acknowledge receipt of your complaint within five working days of receiving it. He will investigate your complaint and reach a decision on action to be taken, usually within two weeks. He will write to you and let you know his decision. The decision of the Director is final.

If at any stage your complaint is upheld, we will provide an explanation. We will also share detail of action we will put in place to ensure the same thing will not happen again and take action to put things right.

The Director will report all complaints to WLP CIC Board. The Board members will review all complaints and action taken. All Board members will receive this information at their next Board meeting and a record of complaints is included in WLP CIC Annual Report.